Frequently Asked Questions (FAQ)

Here are answers to frequently asked questions about North Bend Escapes, it’s properties, and things to do around North Bend.  Click on any of the questions below to go to the answer.

General Questions about North Bend including Covid Status

  1. As of today (May 10, 2020), are there are any parks or hiking trails open nearby, or are any breweries or restaurants are at least doing dine outside or takeaway etc.?
  2. In a nutshell, what are some of the great things to do around North Bend?

General Questions about North Bend Escapes’ Properties

  1. Are hot tubs open in the winter?
  2. Do you have a barbecue grill and can we use it?
  3. Are early checkins or late checkouts available?
  4. How does the security deposit work?  Is it refundable?  When will I get my money back?
  5. What are the differences between Moon River Suites and North Cottage?
  6. Are you renting during the Covid period?
  7. What is your cleaning process during Covid?
  8. Are you pet friendly and if so, what is the pet fee and how do I pay it?
  9. What is North Bend Escapes Rewards and how do I join it?
  10. Do you have any amenities for kids, e.g. high chair, books, toys, etc?
  11. What do I do if the power in the upstairs bathroom goes out while using the hairdryer?

Checkin and checkout

  1. Where are my checkin instructions?
  2. Why can’t I find your checkout instructions?
  3. What happens if I lose or leave something behind at your suite?

Suite Entertainment and Remote Controls

  1. What entertainment do you have in the suites?
  2. What remote controllers are in the suites?
  3. How do I operate the Samsung TV in my suite?
  4. How do I watch Hulu Live TV using the Samsung remote?
  5. How to reconnect to WiFi for Samsung TV?
  6. What is the login information for the Xbox?
  7. How do I watch Hulu Live TV using the Roku Remote?
  8. How to reconnect WiFi using Roku Remote?
  9. How do I adjust the volume on the TVs?
  10. How do we get the Xbox to connect to the TV?  It is on but the TV says “no signal”
  11. Do you have a DVD player?

Hot Tubs General Questions

  1. How do I operate the hot tub?
  2. The tub is filled to the brim.  Do I need to drain before entering?

Moon River Suites

  1. How do I operate the locks on the front door at Moon River Suites?
  2. What do I do if the hot tub is not turning on?
  3. Is there a fire pit and wood for use on the property?
  4. Does Moon River Suites have access to the river and may I go wading?
  5. Are Moon River Suites pet friendly?
  6. Does the refrigerator have an ice maker or trays for making ice?
  7. What does your kitchen have in it?
  8. Do you provide kitchen towels?
  9. Does the home have coffee?  What do you have in the way of supplies for coffee making?
  10. Is there a vacuum and if so, how do we find it?  How about a broom?
  11. May we smoke at Moon River Suites and if so, where?
  12. Moon River Suites is along the river.  What about flooding in the winter months?
  13. Are there bins for garbage and recycling?
  14. Could you provide more details about the river by the Suites and the wooded walk to the swimming hole?
  15. The disposal under the sink is no longer working and it was before.  What’s happened?
  16. How do I operate the BBQ grill?

North Bend Downtown Cottage

  1. Is North Bend Downtown Cottage Pet Friendly?
  2. How do we start the dishwasher?
  3. How do we operate the oven?
  4. May we smoke at North Bend Downtown Cottage and if so, where?

North Bend Downtown Suite

  1. How do I operate the hot tub?
  2. How do I reset the breaker for the hot tub if it loses power?
  3. What entertainment do you have in the Suite?
  4. How do I reset the kitchen breaker?
  5. How do I reset the bathroom breaker?
  6. Is North Bend Downtown Suite Pet Friendly?
  7. Where are the washer and dryer?
  8. This is a studio suite and the listing says it sleeps up to four.  How does this work?
  9. Where is the extra bed and sheets/blankets?
  10. Where are the garbage and recycling bins
  11. May we smoke at North Bend Downtown Suite and if so, where?

General Questions About North Bend

Q: As of today (May 10, 2020), are there are any parks or hiking trails open nearby, or are any breweries or restaurants are at least doing dine outside or takeaway etc.?

Answer:

As of May 5th, pretty much all the parks and hiking trails opened up with the exception of Rattlesnake Lake and Ledge. Most of the park restrooms will be closed though. Check our North Bend Escapes guidebook https://hostful.ly/r/ptsvsql under hikes and climbs to see all the wonderful places you can go. There are plenty of places local for take out see https://www.snovalley.org/members/category/eat-local-take-out-240 . There are three breweries and a winery listed.

Q: In a nutshell, what are some of the great things to do around North Bend?

Answer:

For a short summary by activity category on a map with a photo, check our North Bend Escapes guidebook https://hostful.ly/r/ptsvsql.  Each activity card provides a link to the North Bend Escapes website for more details.   

Wineries and breweries: tastings are mostly on weekends so you might want to reserve a Saturday or Sunday to go tasting.  Although Sigillo Cellars in Snoqualmie is more of a restaurant format with entertainment sometimes and is open every evening for wine/dinner.  Wildflower Wine Shop is walking distance from our Suites and is open every evening.  If you like beer, try the new Volition Brewery in downtown North Bend or the Snoqualmie Brewery and Taproom in downtown Snoqualmie (about 4 miles from North Bend).  While in the area, Snoqualmie Falls is a “must see”.  You can hike down to the bottom and back as well.  In general grapes are grown on the east side of the cascades and all the wineries here buy them and then make wine.

Boat tours: I start by mentioning the Seattle area ferry system which are a great enjoyable way to go over to the west side of Puget Sound without fighting the traffic through Tacoma and over the Narrows bridge.  For $121.00 you can even take a day trip from Seattle to Victoria BC and come back that evening.  Seattle has duck boat tours.  The Blake Island Tillicum boat trip combines a boat trip with a salmon dinner and an experience with the local Salish people on an island in Puget Sound.

Local ideas: North Bend Theater is walking distance from our suites.  There are lots of great breakfast and coffee shops in downtown North Bend.  Also local shops.  Snoqualmie Casino just up the road has Vegas Style gaming and entertainment as well as three really great restaurants.  There is a visitor center and Snoqualmie Valley Historical Info Center just across the little park from Moon River if you’re interested in learning about the history of the Snoqualmie Valley.  Also the Northwest Railway Museum in Snoqualmie for railroad history and train rides.  Hiking, biking and outdoor activities are big here.  You can walk down the river from Moon River to the Snoqualmie Valley trail and see the elk herd, go to Franklin Falls or Twin Falls, or perhaps challenge yourself on one of the many mountains nearby of varying elevations.  Mt Si is the landmark mountain that you can see out the front bedroom window.  It’s a 6 mile roundtrip hike 3000 foot elevation gain – the most popular hike in Washington state.  While snow in North Bend is relatively rare (but still possible November to February), it is plentiful up on Snoqualmie Pass where there are many winter activities.   Ski season is generally mid December to the end of March but varies by year.  Spring brings out the wildflowers and the end of March brings out the first of the rhododendrons.  The rivers and waterfalls are at high flow in Spring. There is great hiking all year round – the best trails depend on the season, your level of experience and fitness, and your preference to hike in rainy/snowy conditions or not.   

General Questions About North Bend Escapes' Properties

Q: Is the hot tub available for us to use?

Answer:

All of our suites are equipped with a private hot tub exclusively for your use.  Our hot tubs operate year round, 24 hours, under all weather conditions.  We ask that you cover your hot tub when not in use so that it does not lose its heat.  We use chlorine based systems which are very effective in killing the coronavirus.

Q: Do you have a BBQ grill and can we use it?

Answer:

All of our suites are equipped with your own private outdoor BBQ grill.  The grill is propane operated and is available for your use year round.

Q: Are early checkins or late checkouts available?

Answer:

These are available within the constraints of needing to have our suites clean prior to the arrival of the next guest.  You may request an early check in or a late checkout by contacting the host.  We will check the cleaning schedule and let you know what we can do as soon as possible.  

Q: How does the security deposit work? Is it refundable?  When will I get my money back?

Answer:

The security deposit is fully refundable as long as there is no damage to the property resulting from your stay.  Damage claims are an extremely rare occurrence.  The details of how the deposit is handled is dependent on the site where you book.  In all cases your funds will be freed up no later than one day after your departure.

Q: What are the differences between Moon River Suites and North Bend Downtown Cottage?

Answer:

Both are about the same size suite (1100 square feet).  They have similar amenities and each has a private hot tub on the back deck.  The Cottage is all on one story and has a private front and side yard.  Moon River is a two story townhome with the bedrooms upstairs.  The master bedroom has a balcony overlooking the river.  The 5 Moon River Suites all share a common backyard with a private beach on the river.

Q: Are you renting during the Covid period?

Answer:

Yes.  We are open for our health care workers, people traveling for essential businesses, or simply those looking for a alternate location for social distancing and working from home.  

Q: What is your cleaning process during Covid?

Answer:

Our properties are only cleaned by our three trained cleaners.  We clean all surfaces with Clorox bleach based products.  This includes all commonly touched surfaces like doorknobs, handles, switches, remote controls, etc.  We wash everything even if it looks unused.  The hot tub uses chlorine based products in the water and is refreshed after every guest.  We can completely drain and refill it prior to your arrival upon request.

Q: Are you pet friendly and if so, what is the pet fee and how do I pay it?

Answer:

North Bend Downtown Suite and North Bend Downtown Cottage are pet friendly.  The only exception is for dangerous breeds like pit bulls which our insurance will not cover.  We ask that you let us know in advance if you plan to bring a pet.  Moon River 4 and 5 are also pet friendly.  We may allow pets in Moon Rivers 1,2 and 3 if there are no other pets currently staying in the building (we don’t want too many at once).

There is a one time per stay pet cleaning fee of $35 for North Bend Downtown Cottage and Moon River Suites.  The fee is $25 for North Bend Downtown Suite.   You may bring up to 2 pets for this fee.  The fee is paid differently depending on where you booked with us.  Instructions for payment will be sent in your greeting email when you book as well as in the checkin instructions.

Q: What is North Bend Escapes Rewards and how do I join it?

Answer:

Join North Bend Escapes Rewards to receive a gift when you stay at our properties and book directly.  Clicking on the “North Bend Escapes Rewards” tab in the menu takes you to the North Bend Escapes Rewards website.  Click on blue rewards icon on the bottom right of your screen to join our rewards program. Create an account on North Bend Escapes and you will begin earning points that are redeemable for digital gift cards.

Checkin and Checkout

Q: Where are my check in instructions?

Answer:

You will receive an email with check in instructions in the morning the day before your arrival.  These instructions include the door code, WiFi information, and links to our North Bend Escapes Guidebook as well as a list of frequently asked questions and answers about staying at our properties.  The links are the same as the ones provided in your “thanks for booking with us” greeting email.

Q: Why can't I find your checkout instructions?

Answer:

You can’t find checkout instructions because we don’t have any.  We want you to enjoy your stay right up to the moment you leave.  The cleaning fee covers things like taking out the garbage, washing dishes and linens, etc.

Q: What happens if I lose or leave something behind at your suite?

Answer:

If we find an important personal item left behind in one of our suites (like a phone, medications, wallet, etc), we will contact you and drop the item off at the North Bend UPS store along with your name.  

UPS Store info: M-F 8-630, Sat 10-330
249 Main Ave S, Suite 107, North Bend WA 98045
425-292-0107, fax 425-292-0808
store6771@theupsstore.com; theupsstorelocal.com/6771

Please contact the store to arrange shipment.

Other common items like chargers, swimsuits, etc. will be collected in a “lost and found” area.  It is your responsibility to contact us regarding a particular item.  We are unable to individually track every item left behind.

Q: Do you have any amenities for kids, e.g. high chair, books, toys, etc?

Answer:

We have board games and Xbox for ages 6 plus. We can provide a crib, up to 2 high chairs, and toys and games for the 1-5 age group on request.

Suite Entertainment and Remote Controls

Q: What Entertainment do you have in the Suites?

Answer:

We provide Hulu Live TV in all our suites on every television with our moon river suites account. Our plan offers live sports, news, and television.  Hulu also has thousands of TV shows and episodes.

We also provide an Xbox One that has the Xbox Ultimate Game Pass. We downloaded games that can be played online and offline.

Q: What Remote Controllers are in the Suites?

Answer:

Every North Bend Escapes suite has a Samsung TV.  North Bend Downtown Suite and Cottage as well as Moon River 1,2, and 5 use the  Samsung remote.  Moon Rivers 3 and 4 have a Roku remote.  The Roku remote provides one button access to Netflix and Hulu TV.  Every suite except North Bend Downtown Suite has an X-box 1 and remote controller.

Q: How do I operate the Samsung TV in my suite?

Answer:

Watch the video above.

Q: How do I watch Hulu Live TV with the Samsung TV Remote?

Samsung TV Remote
Samsung TV Remote

Answer:

  1. Turn on the Samsung TV by pressing the red power button at the top left of the remote.
  2. Press the home button (with the “house” icon on it) in the middle of the controller.
  3. Press the right arrow on the controller once to hover on the Hulu app.  The arrows are just below the “home” button.
  4. Press the button in the middle of the arrows to enter the Hulu app.
  5. Once in the Hulu app, use the right arrow of the controller to go to “Live Now”
  6. Use the “up” and “down” arrows on the controller to select what you want to watch
  7. Press the button in between the arrows to start watching it.
  8. To go back to the Hulu menu, press the “return” button below the left arrow.
  9. Press the left and right arrows on the controller to find something else to watch
  10. The volume “VOL” controls are on the left side middle of the remote

Q: How to reconnect to WiFi for Samsung TV?

Samsung TV Remote
Samsung TV Remote

Answer:

1. Wait 30 seconds to a minute for the WiFi to connect to the TV.
2. If that does not work press the home button (with the house marked on it) in the middle of the Samsung controller
3. Press the left arrow (below the home button) five times to the gear icon for settings.
4. Once on the setting icon press the up arrow (just below “home”) and then use the right arrow six times to go to network. If it says “connected network”, then it is working. If it says “no access network” go to the next step.
5. Press the “up” arrow once and then press the center button in between the arrows to enter network settings.
6. In the network settings, press the center button in between the arrows to enter the wireless menu.
7. Moon river suites should be the first option and press the center button in between the arrows.
8. If it says “Success! Your TV is connected to the internet” then the connection to the internet is working and you can stream Hulu live tv, Netflix, and amazon prime with no issue.
9. If this did not work, turn off the TV and repeat the steps above.

Q: What is the login information for the Xbox?

Answer:

Moon River 1.  Username: moonriversuites1@outlook.com, Password: Moonriver

Moon River 2.  Username: moonriversuites2@outlook.com, Password: Moonriver

Moon River 3.  Username: moonriversuites3@outlook.com, Password: Moonriver

Moon River 4.  Username: moonriversuites4@outlook.com, Password: Moonriver

Moon River 5.  Username: moonriversuites5@outlook.com, Password: Moonriver

North Bend Downtown Cottage.  Username: northbendcottage@gmail.com, Password: Moonriver

North Bend Downtown Suite does not have an XBox

Q: How do I watch Hulu Live TV using the Roku Remote?

Roku Remote

Answer:

  1. Press the red power button at the top of the Roku remote to turn on the television.
  2. Press the green “Hulu” button at the bottom of the Roku remote to enter the Hulu app.
  3. Alternatively, scroll over to Hulu by using the arrows at the top of the remote. Press the “ok” button in between the arrows to enter the app once it is selected.
  4. Inside of the Hulu app, use the right arrow on the remote to scroll over to “Live Now” for live television.
  5. Use the up and down arrows on the Roku remote to select what you want to watch.
  6. Press the “ok” button to start watching what you selected.
  7. Press the reversed arrow at the top of the remote to return to the Hulu menu which has live television, shows, movies, and news.
  8. Use the arrows of the Roku remote to navigate through the Hulu app and select what you want to watch.
  9. Adjust the TV volume using the volume buttons on the right hand side edge of the Roku remote.

Q: How to reconnect WiFi using the Roku Remote?

Roku Remote

Answer:

1. Wait for 30 seconds to 1 minute for the tv to connect to internet. This will connect the tv to internet – if connected, the “not connected” message disappears.
2. If the not connected message is still there after 30 seconds to 1 minute, use the down arrow 8 times to hover over the settings menu.
3. On the settings menu use the right arrow to hover over network and use the right arrow again to hover over about.
4. Now use the down arrow twice to hover over “setup connection” and use the right arrow to hover over wireless and press the “OK” button between the arrows.
5. Moon River Suites should be the first option and when that WiFi is selected, press “OK” and click “connect”. You do not need to retype the WiFi password, but if you do it is “moonriver”.
6. If the steps above do not work, turn off the TV and repeat the steps above. The WiFi should be working after you follow these steps and you can stream internet TV from Hulu live TV, Netflix, Disney, YouTube, and Amazon Prime.

Q: How do I adjust the volume on the TVs?

Samsung TV Remote
Samsung TV Remote
Roku Remote
Roku Remote

Answer:

Samsung Remote (Moon River 1,2,5 and North Bend Downtown Cottage, North Bend Downtown Suite):  

Use the volume (“VOL”) button on the Samsung remote.

Roku Remote (Moon River 3,4):  

Use the sound buttons on the right side edge of the remote to adjust the sound.  Press the top volume button to increase volume and the bottom volume button to decrease the volume.

Q: How do we get the Xbox to connect to the TV?  It is on but the TV says "no signal"?

Samsung TV Remote
Samsung TV Remote
Roku Remote
Roku Remote

Answer:

Xbox Instructions for Samsung Controller (Moon River 1,2,5 and North Bend Downtown Cottage):

  1. Press the home button of the Samsung controller.
  2. Use the left arrow until the TV selects the source button. 
  3. Once your controller hovers over the source button use the up arrow of the controller to reach the sources.
  4. Use the right arrow to hover over HDMI 1, HDMI 2, or a source named Xbox. Use the center button between the controller to enter the source. If it is the wrong source and you have the Xbox on, try the next source in the list by repeating steps 1-4. 
  5. Make sure the Xbox is turned on while it is on the correct source.

Xbox Instructions for Roku Controller (Moon River 3 and 4 only):

  1. Press the home button of the Roku Controller. 
  2. While on the home screen there will be icons for HDMI 1, HDMI 2, and Xbox. 
  3. If the Xbox or game icon is on the screen use the arrows on the Roku controller to hover over it. 
  4. On the Xbox or Game console button use the center ok button between the arrows. Turn on the Xbox and the Roku should be in gaming mode.
  5. If the Xbox or game console icon is not showing up on the screen, use the arrows to select HDMI 1 or HDMI 2 when the Xbox is on. Select each of these sources and press the ok button to determine what source the Xbox is connected to. 
  6. Press the home button and use the arrows to select HDMI 1 or HDMI 2 if the Xbox home screen is not showing up when the Xbox is on. 
  7. Make sure the Xbox is turned on by checking whether the light is on for the console. Press the Xbox button on the console if it is not turned on.

Q: Do you have a DVD player?

Answer:

Yes, we have a DVD player available for guests’ use upon request.

Hot Tubs General Questions

Q: How do I operate the hot tub?

Moon River Suites 2-3-4-5 and North Bend Downtown CottageHot Tub Controls
Moon River Suites 2-3-4-5 and North Bend Downtown Cottage Hot Tub Controls
Moon River 1 Hot Tub Controls
Moon River 1 Hot Tub Controls

Answer:

When you enter the hot tub it should between 100 and 104 degrees.  This is the optimal temperature for the best experience in the spa.

To turn on/off the jets, turn each silver knob around each jet.  You can also press the jet button on the hot tub’s control panel.

You can easily change the temperature of the water with the buttons on the hot tub controls as shown in the photos above.  Your suite’s hot tub controller will be one of the two controllers shown above or something very similar.  There are buttons to raise/lower the water temperature as well as turn the jets and light on/off.  The temperature control from the controller is gradual – about 1-2 degrees Fahrenheit per hour.

To flash heat the tub, attach the hose to the left hand water faucet nearby the tub.  At Moon River Suites, there is already a green hose coming out of the side wall that is connected to the hot water tank (the left hand faucet – Figure lower left).  At North Bend Downtown Suite and Cottage simply hook up the hose to the left hand faucet (Figure lower right).  This will flash heat the hot tub up about 3-4 degrees.  The hot water tank will run out of hot water after 3-5 mins so you need watch it or it could make the hot tub colder.  It takes about 30 mins for the hot water tank to heat back up.  There is a drain under the deck so it’s OK for the water to over flow.

Please cover the hot tub when you’re not using or it will lose heat, especially in the cooler months.

Moon River Suites Hot and Cold Water for Hot Tubs
Moon River Suites Hot and Cold Water for Hot Tubs
North Bend Downtown Suite and Cottage Hot and Cold Water for Hot Tub
North Bend Downtown Suite and Cottage Hot and Cold Water for Hot Tub

Q: The tub is filled to the brim.  Do I need to drain before entering?

Answer:

It’s OK to enter the hot tub and just let the excess water spill over the side and drain.  We clean and refresh the hot tub before every new guest’s arrival.  

Moon River Suites

Q: How do I operate the locks on the front door at Moon River Suites?

Please watch the video above to see how to operate the keypad lock as well as open the backup key lock.  

Q: What do I do if the hot tub is not turning on?

Reset Power to Hot Tub - Plug
Reset Power to Hot Tub - Plug
Reset Power to Hot Tub, Upstairs Bathroom
Reset Power to Hot Tub, Upstairs Bathroom

Answer:

If the hot tub is not turning on, then a breaker popped either near the hot tub or in the upstairs bathroom.  First check the black plug that the hot tub is connected to (left side image).   To reset the breaker and bring power to the hot tub press the bottom of two white buttons on the black plug that the hot tub is connected to.  If the red light goes off, you are all set.  

After you have done this and the red light is still on, go to the upstairs bathroom and press/hold the bottom of the two buttons in the middle of the outlet for 10 seconds. This should return power to the hot tub.

Q: Is there a Firepit and wood for use on the property?

Seating and Hammock by Moon River

Answer:

At Moon River Suites, we have a 3 foot fire pit out by the river as well as nice dry wood for use on the property. Also outdoor furniture and dining chairs.

Q: Does Moon River Suites have access to the river and may I go wading?

Answer:

Yes, we have access to the river.  We have a small beach in the trees on the upstream side of the suites.  It’s safe to go in the river when the water is low with slower current.  This is generally in the summer months of July, August and September.  When the water rises and/or is colder it is no longer safe to enter due to the speed and force of the current.  During the non-summer months, you may enjoy watching the river flow by but not wading or swimming as it is too dangerous.

Q: Are Moon River Suites Pet Friendly?

Answer:

Suites 4 and 5 are pet friendly.  There is a one time pet cleaning fee of $35 for up to 2 pets.  We welcome all dogs except for dangerous breeds like pit bulls for which our insurance will not cover.  Please let us know in advance if you plan to bring a pet.  Please clean up after your pets in the yard.

How the pet fee is paid depends on how you have booked.  

North Bend Escapes Rewards and VRBO guests pay the fee as part of the booking process.

AirBnb customers pay the fee either on Venmo (to Rick-Arons-1), via the AirBnb Resolution Center or with cash left in the suite at departure.

booking.com guests may pay either on Venmo (to Rick-Arons-1) or via cash left in the suite at departure.

Q: Does the refrigerator have an ice maker or trays for making ice?

Answer:

The refrigerator does not have an automatic ice maker.  The freezer does have two ice cube trays. 

Q: What does your kitchen have in it?

Answer:

Our kitchen has an oven, cook top, dishwasher, and fridge/freezer, and microwave. 

Small appliances include: a blender, two coffee makers (Keurig and regular), a coffee grinder, a kettle, toaster oven, and pop up toaster.

Our kitchen is well supplied with pots and pans, bowls, and things needed for cooking.  There are all types of plates, dishes, glasses, and utensils for dining.  We have basics needed for cooking like salt and pepper, oil, spices, etc.

You shouldn’t have to bring anything except the food you are planning to cook.  If there’s something missing that you need, please contact us.

Q: Do you provide kitchen towels?

Answer:

We usually provide 2 dish towels next to the sink—if they are not there please contact us. 

Q: Does the home have coffee?  What do you have in the way of supplies for coffee making?

Answer:

We have both a Keurig and regular coffee maker in the suite.  K-cups and whole coffee beans from Peet’s Coffee are also provided.  There is a coffee grinder.

Q: Is there a vacuum and if so how do we get to it?

Answer:

There is a vacuum in the closet downstairs.  Instead of a broom, try the Dyson handheld vacuum in the closet.  Ask me for the latest closet door code.

Q: May we smoke at Moon River Suites and if so where?

Answer:

Per house rules, smoking is not permitted inside the building at any time or in the back yard upper level near the suites.  You may smoke down by the river in the lower level back yard away from the building or in the designated area in the parking lot on the cement block near Moon River 1 on the left hand side facing the building.  Please pick up your butts and throw away after you are finished.

Q: Moon River Suites is along a river. What about flooding in the winter months?

Answer:

There are 3 forks of the Snoqualmie River.  The Middle Fork and South Fork flow through North Bend and Moon River is located on the banks of the South Fork.  There is a dike next to the river by Moon River so the water has a long way to climb up before it could reach the property.

We monitor the river levels and forecasts as needed via weather stations and internet during the rainy seasons and provide alerts to guests if needed.  Most of the flooding in the Snoqualmie Valley occurs below the Falls in the lower valley from Fall City to Monroe.  While the upper valley including North Bend and Snoqualmie is not immune to flooding, it’s very rare and would take at least 10 inches of rain falling all at once in the watershed of the Middle Fork and South Fork of the Snoqualmie above town.  Downtown North Bend has only flooded once in the last 50 years (during the 90s).

About 3 years ago the Army Corps of Engineers widened and lowered the dam at Snoqualmie Falls.  This has further decreased chances of flooding in the upper Snoqualmie Valley.

In the event of flooding in the lower Snoqualmie Valley, I-90 is the best way into North Bend from the Seattle area (vs taking Highway 202 and/or 203).

Q: Are there bins for garbage and recycling?

Answer:

Yes.  The bins are in the enclosed area between the Moon River parking lot and the street.  We empty the garbage after your departure but for longer stays you may need to use the bins as your trash inside the unit builds up.

Q: Could you provide more details about the river by the Suites and the wooded walk to the swimming hole?

Answer:

Search for Riverfront Park on our website northbendescapes.com.  There are some river photos including the swimming hole. You can also play in the shallows at the little beach at Moon River.  The landscaping is not yet complete as of May 11, 2020.  At normal summer water levels it’s OK to play in the water but please closely supervise children as there is a current even at low water.  Children need to know how to swim, keep their head above water, and angle towards the bank (vs trying to fight the current by going directly in) to exit the water in case they accidentally go in too far.   If it’s been raining and the river is up and stronger, please don’t enter the water. The swimming hole is at a bend in the river about a half mile downstream along the Riverfront Trail – it’s deep enough for an adult to swim without touching bottom. There may also be fishermen there at times.  In most places an adult can wade across the river at summer levels. There is always a slow to moderate current – this is the South Fork of the Snoqualmie River which drains the I-90 corridor from Snoqualmie Pass so please respect the River.  It’s not a small stream.  You don’t need to worry about waterfalls downstream as it’s over a mile to the junction with the other River forks and then another 2-3 miles down to Snoqualmie Falls.

Q: The disposal under the sink is no longer working and it was before.  What's happened?

Answer:

To reset, push the red breaker button under the disposal.

Q: What do I do if the power in the upstairs bathroom goes out while using the hairdryer?

Answer:

Once in a while, using the hairdryer in the upstairs bathroom causes the power to go out in the bathroom.  If this happens:

First check the main breaker box in the master bedroom.  If one of the breakers is popped off, reset it.  

If there are no issues with the breaker, then reset the gfi plug in the upstairs bathroom.  

Q: How do I operate the BBQ Grill at Moon River Suites?

Answer:

Watch the video here to see how to turn the BBQ grill at Moon River on and off. 

North Bend Downtown Cottage

Q: Is North Bend Downtown Cottage Pet Friendly?

Answer:

North Bend Downtown Cottage is pet friendly.  There is a one time pet cleaning fee of $35.00 for up to two pets.  How the pet fee is paid depends on how you have booked.  Please clean up after your pets in the yard.

North Bend Escapes Rewards and VRBO guests pay the fee as part of the booking process.

AirBnb customers pay the fee either on Venmo (to Rick-Arons-1), via the AirBnb Resolution Center or with cash left in the suite at departure.

booking.com guests may pay either on Venmo (to Rick-Arons-1) or via cash left in the suite at departure.

Q: How do we start the dishwasher?

Answer:

Watch the video above.  The steps are as follows:

  1. Turn power off on right side power button for 30 seconds
  2. Turn back on with door open.
  3. Toggle to setting with square icon on left side.
  4. Close door and leave it.  It should turn on in 2-4 minutes.

Q: How do we operate the oven?

Answer:

Watch the video above for instructions.

Q: May we smoke at North Bend Downtown Cottage and if so, where?

Answer:

Smoking is not permitted inside the cottage per house rules.  You may smoke on the back deck outside.

North Bend Downtown Suite

North Bend Downtown Suite Sleeping Area
North Bend Downtown Suite

Q: How do I operate the hot tub?

Answer:

Watch the video above for instructions.

Q: How do I reset the breaker for the hot tub if it loses power?

Answer:

Watch the video above for instructions.

Q: What entertainment is in the Suite?

Answer:

We provide Hulu Live TV in the unit with our North Bend Cottage account. Our plan offers live sports, news, and television. Hulu also has thousands of tv shows and episodes.  There are also board games.

Q: How do I reset the kitchen breaker?

Answer:

Watch the video above for instructions.

Q: How do I reset the bathroom breaker?

Answer:

Watch the video above for instructions.

Q: Is North Bend Downtown Suite Pet Friendly?

Answer:

North Bend Downtown Suite is pet friendly.  There is a one time pet cleaning fee of $25.00 for up to two pets.  How the pet fee is paid depends on how you have booked.  Please clean up after your pets in the yard.

North Bend Escapes Rewards and VRBO guests pay the fee as part of the booking process.  Based on the choices shown below, please let us know how you would like to pay.

AirBnb customers pay the fee either on Venmo (to Rick-Arons-1), via the AirBnb Resolution Center, or in cash at the suite when you leave.

booking.com guests may pay either on Venmo (to Rick-Arons-1) or in cash at the suite when you leave.

Q: Where are the washer and dryer?

Answer:

The washer and dryer are located in the shed in the back yard behind and to the left of the deck.  

Q: This is a studio suite and the listing says it sleeps up to four.  How does this work?

Answer:

There is a queen bed, an air mattress and foam mattress. Not great for 4 adults but works if have some kids.  The air mattress is a 1 person adult size as is the foam mattress.  Due to the size of the room, we highly recommend that the 4th person be a child. Typically, groups of 4 staying in this unit are 2 adults and 2 kids, or 2 adults one teen and one kid. We’ve also had 3 adults stay comfortably.

Q: Where is the extra bed and sheets/blankets?

Answer:

The extra bed (air mattress and floor mattress)  and bedding/sheets are located in the shed in the back yard.  The light will turn on automatically.  The air mattress inflates automatically so you don’t need a pump.  The sheets are on the top shelf and the beds are below the sheets hanging.

Q: Where are the garbage and recycling bins?

Answer:

The garbage and recycling bins are located in back out by the shed.  We will empty the garbage after you checkout but if it fills up in the meantime, you will want to take it to the bins in back.

Q: May we smoke at North Bend Downtown Suite and if so, where?

Answer:

Per the house rules, smoking is not permitted inside the Suite.  You may smoke outside in the private back yard.